Privacy Policy
Privacy Policy for James Illustrates
Effective Date: [26/09/2024]
This Privacy Policy describes how jamesillustrates.com ("we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from our website, hosted on the Wix.com platform. This policy ensures compliance with GDPR regulations in Europe and global data protection standards, providing transparency on how we handle your personal information, particularly when you use our e-commerce services or subscribe to our newsletter.
1. What Information Do We Collect?
We collect the following types of personal and non-personal information:
- Personal Information: This includes your name, email address, shipping and billing address, phone number, payment details (including credit card information), and purchase history. We also collect any information you voluntarily provide, such as product reviews, feedback, and profile information when you create an account or subscribe to our newsletter.
- Non-Personal Information: This includes data like your Internet Protocol (IP) address, browser type, operating system, device information, and browsing behavior (such as page interaction information, page response times, and methods used to leave the page). We use cookies and other tracking technologies to gather this data for analytics and performance improvement purposes.
2. How Do We Collect Information?
We collect information in the following ways:
- During Purchases: When you conduct transactions on our website, we collect personal information such as your name, email, shipping address, and payment information. Your data is collected and processed to fulfill orders and ensure secure payment processing.
- Newsletter Sign-Up: If you opt to subscribe to our newsletter, we collect your email address to send you marketing and promotional content. You will be asked for consent to join the newsletter list in compliance with GDPR regulations.
- Automatic Collection: We automatically collect non-personal information such as your IP address and browsing behavior through cookies and similar technologies when you visit our site.
3. Why Do We Collect Personal Information?
We collect and use personal and non-personal information for the following purposes:
- To process and fulfil your orders, including shipping and payment processing.
- To manage and operate our e-commerce platform and provide technical support.
- To communicate with you regarding order confirmations, shipping updates, and customer service issues.
- To send you promotional messages, special offers, and newsletters (with your consent).
- To improve our website and customer experience through aggregated data analysis.
- To comply with legal obligations, such as tax reporting and GDPR compliance.
4. How Do We Store, Use, Share, and Disclose Your Personal Information?
We are hosted on the Wix.com platform, which provides the online infrastructure to sell our products. Your data is stored securely through Wix.com’s data storage, databases, and general applications, all hosted on secure servers behind a firewall.
- E-Commerce Data: All direct payment gateways offered by Wix.com and used by our store comply with PCI-DSS standards, ensuring secure handling of your credit card information.
- Newsletter Data: We securely store your email address and any other provided data when you subscribe to our newsletter. You can withdraw your consent at any time by following the unsubscribe link in our emails or by contacting us directly.
We do not sell or rent your personal information to third parties. We may share your information with third-party service providers only for operational purposes (e.g., payment processors, shipping companies). These service providers are obligated to protect your information under strict confidentiality agreements and data protection laws.
5. How Do We Communicate with You?
We may contact you for the following purposes:
- To confirm your order or resolve any issues related to your purchase.
- To send you newsletters and promotional offers, provided you have opted in.
- To notify you of changes to our website, services, or policies.
- To comply with legal obligations or resolve disputes.
We communicate via email, telephone, text messages, or postal mail based on your preferences and the reason for contact.
6. Use of Cookies and Other Tracking Technologies
Our website uses cookies and other tracking tools to enhance your browsing experience, analyze website traffic, and collect information on how you interact with our site. Cookies allow us to remember your preferences and ensure you have a smooth shopping experience.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our site.
7. How Can You Withdraw Your Consent or Manage Your Data?
If you no longer wish to receive communications from us or want us to delete your personal data, you can:
- Unsubscribe from our newsletter via the link provided in the email.
- Contact us directly at info@jamesillustrates.com to request data deletion, corrections, or access to the personal information we hold about you.
Please note that for legal and operational reasons (such as order fulfilment), some data may need to be retained even if you request deletion.
8. Privacy Policy Updates
We may modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page, and the date of the last revision will be updated. Please review this policy frequently to stay informed of any changes.
9. Contact Information
For questions, concerns, or to exercise your data protection rights under GDPR or other applicable laws, please contact us:
Email: info@jamesillustrates.com